Settings is owner-only and has three cards. This covers the first — your public identity — and what happens to an image after you upload it.
Profile
The support phone
Type it the way you know it: ten digits, 9876543210. Spaces, dashes and a leading 0 are all
fine, and you do not need to type +91. When you move off the field the box rewrites it as
+919876543210 and that is what gets saved — the number is printed on a public page, so it is
worth a glance before you press Save.
A number outside India works if you type the + and the country code. Clearing the field removes
the support phone entirely.
Event banners work the same way, on the event form.
Uploading an image
PNG, JPEG or WebP. Paste a URL instead if you already serve your logo from your own CDN — that path is supported on purpose and is not going away.
SVG is not accepted as an upload
Three separate reasons: it is text rather than an image format we can verify, it can carry a script that runs if someone opens the stored file directly, and WhatsApp, Slack and iMessage do not render SVG in a link preview — so an SVG logo would silently produce a blank share card on both fields that feed one.
The format is decided by inspecting the file's actual bytes, not by its name or what your browser
claims — so renaming something to .png does not get it through, and a correctly-formed image
with an odd extension is fine.
What happens to the file
It is rotated upright. Phone photos record their orientation as metadata rather than in the pixels; without this step every portrait photo would ship sideways, silently, because the file is otherwise perfectly valid.
It is re-encoded, which strips the metadata. That matters more than it sounds: a banner photographed on a phone carries GPS coordinates, and the stored image sits at a public URL indefinitely.
It is resized to fit, never cropped. A poster's edges are usually the part you cared about, and a server-side crop is unrecoverable with nothing on the form to say it happened. The 16:7 banner shape is handled by how the page displays it.
Two things worth knowing
Uploading is not saving
The file uploads as soon as you pick it, but the URL is only written to your organization when you press Save. Leaving the page without saving means the image was stored and never used — harmless, but it is not on your public page.
Replacing an image does not delete the old one. The URL you are replacing may already be live on a public page and inside a link preview somebody shared last week; deleting it would break both retroactively.
The other two cards
Fees and payouts — Getting paid through Razorpay about getting paid through razorpay.
Direct UPI collection — Getting paid to your own UPI id about getting paid to your own upi id.