When the money from your ticket sales reaches your bank account depends entirely on which rail your event sells through. One of them pays you at the moment each buyer taps confirm. The other pays you afterwards, in a transfer you can see recorded on your billing page.
If your event sells to your own UPI id
You are already paid. The buyer's app sends the money straight to the UPI id on your organization, and it never passes through us at any point. There is nothing to settle, nothing to wait for, and no platform fee is taken on this rail at all.
Because that money never reaches us, we also cannot send it back. A refund on this rail is a transfer you make yourself — see Learn more about refunding a direct upi payment.
Nothing about these sales appears in the Settlements section of your billing page, and that is correct rather than a gap: a settlement records a transfer to you, and no such transfer is owed.
If your event sells through Razorpay
Card, netbanking and gateway-UPI payments land in our merchant account first, so getting them to you is a separate step. It happens in two parts.
Once your paid orders have been settled long enough for Razorpay to report its own charge on each one, they are gathered into a settlement for that event — one entry, covering everything not already paid out.
The money is transferred to the payout details on your organization, and the reference from that transfer is recorded against the settlement. That is when it changes from Awaiting transfer to Paid.
Reading a settlement
Open Billing in your dashboard. Each entry shows the event it covers, how many orders are in it, and four figures that explain the total:
The remainder is what was transferred to you. One real bank transfer often covers several events, so entries sharing a reference are grouped together — that group is what you will find as a single line on your bank statement.
One entry can show money owed back
If you refund a buyer after the settlement containing their order was already paid out, that refund cannot change a transfer that has already happened. It is carried into the next settlement for that event instead, and deducted there.
A settlement whose refunds are larger than its new sales will read owed back rather than showing an amount to be paid. It is simply netted off the next transfer for that event. If the event has finished selling, get in touch and we will settle it with you directly.
This is also why a settlement's figures never change once it says Paid: it is a record of a transfer that happened, and it has to keep matching your bank statement.
Making sure you can be paid
Your payout details live on your organization's settings, under fees and payouts. They are only visible to an owner.
The payout UPI id is not the same field as the collection UPI id used for direct-UPI events. One is where we send money to you; the other is where buyers send money to you, and it is printed publicly on your checkout page. See Learn more about branding and organization settings.
Common questions
Why is a recent order not in any settlement? Razorpay reports its processing charge a little after a payment is captured. An order is held back until that charge is known, because settling sooner would tell you that you were owed more than you actually are.
Why is an order with a pending refund missing? That money is about to move. It waits for the next settlement rather than being paid to you and reclaimed immediately.
Do free tickets appear? Yes. They add nothing to the total, but they are counted in the order count so the figures reconcile against your orders list.