Creating an event is one screen. You give it a name, a start and an end, a price and a capacity, and press one button — and what comes out is an event that already has something to sell.
Create it
From Events, press New event.
Event name — the big field at the top. Underneath it you will see the web address the event will get,
/e/something-like-this, built from the name as you type. It is set once, when you create the event: renaming the event later does not change the address, so a link you have already shared keeps working.Start and end — prefilled with the next half hour, and read in the timezone shown beside them. The end time matters more than it looks: tickets stay on sale until the event ends, not until it starts.
Timezone — click the zone beside the dates to change it. It is the venue's own timezone, not yours. Every time you type is read in it, and every time an attendee sees is displayed in it, so set it before you set the times.
Ticket price — leave it blank for a free event. Type a number in rupees for a paid one.
Capacity — leave it blank for unlimited, or type the number of tickets you have.
How buyers pay — the payment rail for this event. It starts from your organization default and can differ per event. See Choosing how buyers pay about choosing how buyers pay.
Cover image — on the left. Upload a file or paste a URL. This is also the picture that appears when someone shares the event link. Until you add one you get a plain panel tinted by the category you picked — that is only a preview of this screen, not something attendees see. See Branding and organization settings about branding and organization settings.
Add event location and Add description are folded away because neither is needed to create an event. Open them if you want them now; you can also add them later.
Press Create event. You land on the event page, with one ticket type — called General admission — already there.
Draft or published
The chip at the top right decides what happens when you press the button.
- Save as draft — the default. The event exists, only you can see it, and you publish when you are ready.
- Publish now — creates it and makes it public in one go.
Publish now greys itself out when the event is set to collect by direct UPI and your organization has no collection UPI id yet. That is not a bug: an event cannot sell to an address that has not been set. Add one under Settings, or switch the event to the Razorpay gateway. See Getting paid to your own UPI id about getting paid to your own upi id.
The venue pin
Inside Add event location, below the venue name and address, is an optional Google Maps pin field. It exists because a typed venue name is a search string — Google resolves "Artillery Centre" to whatever it decides that means, which is not always the gate your attendees should walk to. A pin gives them exact directions to the point you actually chose.
Paste a Google Maps link and it is read as you type, offline — no network call happens until you
save the event. You can also type coordinates directly as 17.385, 78.486 (latitude, then
longitude).
The most common thing to paste is what your phone's Share button produces from the Maps app:
a short link like maps.app.goo.gl/…. That link carries no coordinates by itself — only the
server it redirects to knows them — so when the form recognises one it shows a Resolve this
link button. Press it and the server follows the link and fills in the coordinates for you;
there is no need to open it yourself and copy the full address first.
Leave the pin empty and the address text is used instead — less precise, but it still works.
More ticket types, and everything else
The event page carries the full set. Event details at the bottom has the fields the create screen leaves out — summary, city, venue address, and the rest — and the ticket types panel is where you add a second tier, set a sales window, or change the capacity. Full detail in Ticket types and capacity about ticket types and capacity.
An event with no ticket types cannot be published — there would be nothing for a visitor to buy. Creating one through this screen always gives you one, so you only meet that message if you archive the last one.
Asking extra questions at checkout
Beyond name, email and phone, an event can collect extra details from buyers — a t-shirt size, a dietary note, an emergency contact, a waiver to tick. Registration questions on the event page is where you set those up. Full detail in Registration questions about registration questions.
Publishing later
Press Publish event in the top right of the event page. Two things can stop it, and the page tells you which:
- "Add at least one ticket type before publishing." — exactly what it says.
- A missing collection UPI id — only on the direct-UPI rail, and the same refusal the Publish now chip pre-empts on the create screen.
Once published, the status card shows the public URL — /e/your-event-slug. That is the link to
share.
Unpublishing
The same button unpublishes. The public page disappears; orders and tickets already sold stay valid, and anyone holding a ticket link keeps it. Unpublishing stops new sales, it does not undo old ones.
Cancelling an event
At the bottom of the event page there is a Cancel or delete this event panel. Cancelling is what to do when an event that has already sold tickets is not going ahead.
It is not a quieter unpublish. Unpublishing takes the listing down and leaves every ticket working; cancelling changes what the ticket holders see — the entry code disappears from their ticket page and a "This event was cancelled" notice takes its place. The public page also goes, and no new tickets can be bought.
Cancelling does not email anyone and does not refund anyone
Nothing is sent and no money moves. Telling attendees is still yours to do, and refunds are still one per order, from Orders. Cancel first so nobody buys a ticket to an event that is not happening, then work through the refunds.
You can undo it. Reopen as draft puts the event back to a draft and gives every holder their entry code back — it does not put it back on sale, so you press Publish event yourself when you are ready, and the usual publishing checks apply. What reopening cannot undo is the notice people have already seen.
Deleting an event
Below cancelling, in the same panel, is Delete event. It is the only permanent action in the console: the event, its ticket types and its public page go, and nothing brings them back.
It is available only while nothing has been sold. The moment an event has a single order or a single ticket against it — paid, free, or still pending — the panel stops offering the button and tells you the counts instead. That is not a formality. Deleting the event would take those orders and tickets with it, and someone would be standing at a door holding a ticket that no longer exists. For those events, cancelling is the answer.
Deleting a published event with no sales is allowed, and the confirmation says what it costs:
the address /e/your-event-slug starts returning a not-found page, including for a link you
have already posted somewhere.