The orders list answers "who paid". The attendee list answers "who is coming" — and for anything bigger than a small meetup those are different questions. One order for four tickets is four people, and one of them may have been handed their ticket by somebody else.
Open it from Attendees, at the top of any event page.
What a row is
One row per ticket. Each carries the attendee's name and contact details, the ticket code, which ticket type it is, whether they have been checked in, the order it came from — and one column for every question you asked.
Two markers are worth knowing:
- Transferred — this ticket was handed on, and the name on the row is the person who now holds it rather than the person who bought it. This is the list to check when a name at the gate does not match the name on the booking.
- Refunded / Voided — the ticket will not scan. It stays on the list because the person may still turn up expecting it to.
Check-in times are shown in the event's own timezone, not yours. A gate that opened at 05:00 says 05:00.
Finding people
The search box matches an attendee's name or email, a ticket code, an order reference, and the buyer's name or email — so it works whether you are holding somebody's phone or their printout.
The three dropdowns narrow by ticket type, check-in state and ticket status. Everything is in the address bar, so a filtered view is a link you can send to somebody else, and the back button behaves.
Searching looks at everyone, not just this page
The list is paged, but the search runs across every attendee on the event. If somebody is not found, they are not there — you are not missing them three pages down.
The spreadsheet
Export CSV downloads the whole list.
The export follows your filters
Whatever the screen is currently showing you the set of is what comes down — but all of it, not just the page you are looking at. Clear the filters first if you want everybody.
The file opens in Excel, Google Sheets or Numbers. It has one row per ticket and one column per question, in the same order the questions appear on the form. This is the file to hand to whoever is printing badges, ordering the shirts, or running the catering numbers.
A few details that matter in practice:
- The columns are your questions as they are now. If you reword a question, the new wording is what the header says — including over answers people gave before you changed it. The column set stays the same shape from one export to the next, which is what lets you paste last week's file into the same spreadsheet.
- An archived question keeps its column, marked
(archived). Answers you collected are still yours. - Uploaded files are a link, not the file. The column holds an address that opens the document once you are signed in — so passing the spreadsheet around does not pass the documents around with it.
Who can see it
Managers and owners. This list carries attendee contact details and whatever else you asked for, which can include medical information — it is not shown to door staff, whose scanner only ever sees what it needs to let somebody in.